L’atelier des Chefs cooking classes - Frequently asked questions

Frequently asked questions

Booking a class

How do I book a class?
Booking a class is very simple! Simply click on "Cookery classes" and
use the red box to search for upcoming classes. You'll find details of
classes for the next FOUR WEEKS and a new day of classes will appear
on the website every day!

And don't forget to keep your eye on the website for promotional
classes and offers in connection with our speciality food and drinks
partners.
How do I pay for a class?
Payment will be taken just before or after the class takes place.

WHEN YOU BOOK ONLINE YOU ARE ONLY BOOKING A PLACE ON YOUR COURSE, NO
PAYMENT WILL BE TAKEN AT THIS POINT. IF YOU HAVE A GIFT VOUCHER
(GOURMET GIFT VOUCHER, RED LETTER DAYS, BUY A GIFT ETC), SIMPLY SELECT
THIS PAYMENT OPTION AND ENTER YOUR VOUCHER CODE WHEN BOOKING YOUR
CLASS THEN PRESENT YOUR VOUCHER TO US ON ARRIVAL AT L'ATELIER. WITHOUT
YOUR VOUCHER WE WILL HAVE TO TAKE A CASH OR CREDIT CARD PAYMENT.
The class is fully booked – is there anything I can do?
If a class is full please feel free to sign up to the waiting list!
Should a place open up, you will receive an email asking you to
confirm a place through our website.
How do I modify my booking?
Log in to "My account" where you will be able to access all your
bookings. If you wish to modify or amend a booking, select the booking
you wish to alter and then click on "Modify this booking." You can
also increase or decrease the number of places booked in this way.

You will then receive an email confirming your modifications.
How do I cancel my booking?
Log in to "Your Account" where you will be able to access all your
bookings. To cancel a booking, select the booking and then click on
"Cancel this booking."

You will then receive an email confirming your cancellation.
I have not received my recipes - how do I get them?
Your recipes will have been sent out by email in the 48hrs following
your class. If you have not received this email, please check that it
has not gone in to your spam folder. You can also access your class
recipes by logging in to "My Account" – each new recipe will be
added to your account after the class has taken place.

If your class recipes are not in your account, please send us an email
containing your booking reference and the date and time of your class
– we will then send your recipes to you as soon as we can!

Experience Vouchers

Which class does my voucher entitle me to?
Red Letter Days

Your Red Letter Days voucher entitles you to one of the following
classes:

Introductory Cookery Course = One place on a 60 minute cooking class.
Introductory Cookery Course for Two = Two places on a 60 minute
cooking class.Classic Contemporary Cookery Course = One place on a 90
minute cooking class. Classic Contemporary Cookery Course for Two =
Two places on a 90 minute cooking class. Deluxe Contemporary Cookery
Course = One place on an 'All About...' (two hour cookery class).
Deluxe Contemporary Cookery Course for Two = Two places on an 'All
About...' (two hour cookery class). To book a class using your
voucher, simply choose your class through “Book a class” and then
select 'Voucher' for the payment method and enter your voucher number.
This will reserve you a place and you simply have to present the
voucher to us when you arrive for your class.

Buy A Gift

Your Buy A Gift voucher entitles you to one of the following classes:

Introductory Cookery Course for Two: Two places on a 'Cook, Eat & Run'
class. Traditional Cookery Course for One: One place on an 'All
About...' class. TO BOOK A CLASS USING YOUR VOUCHER, SIMPLY CHOOSE
YOUR CLASS THROUGH “BOOK A CLASS” AND THEN SELECT 'VOUCHER' FOR
THE PAYMENT METHOD AND ENTER YOUR VOUCHER NUMBER. THIS WILL RESERVE
YOU A PLACE AND YOU SIMPLY HAVE TO PRESENT THE VOUCHER TO US WHEN YOU
ARRIVE FOR YOUR CLASS.
My Red Letter Days/Buy a Gift/Lastminute.com/Virgin Experience Days voucher has expired, can I extend the date?
If your voucher has expired you should contact the supplier directly.

General Information

What kind of classes can I take at L'atelier des Chefs?
L'atelier des Chefs is the first cookery school to offer classes
suitable for everyone! Classes range from 30 minute to a maximum of 4
hours and run Monday to Saturday. We offer classes for both adults are
children. We aim to cater for all tastes: from everyday dishes to the
most sophisticated dinner menu; from starter to dessert and dishes
from all over the world. The choice is yours – just take a look at
the dishes on our website and book your class!
How does the class work? What do I need to bring?
We'll provide absolutely everything you need for you class, from the
ingredients to the apron! During your class itself, you will prepare
the recipe(s) you chose on www.atelierdeschefs.co.uk. The chef will
explain each and every step of the recipe to you and will give you
hints and tips throughout the class to ensure that you end up with a
delicious dish you can be proud of! At the end of your class, you can
either take your dish(es) home with you or you can relax and enjoy
them in our stunning dining area. Your class recipes will be sent out
to you in the 48 hours following your class so that you can create
them again at home!
Does L'atelier des Chefs offer kids classes?
L'atelier des Chefs Kids Can Cook Classes are suitable for children
aged between 7 and 16 years. Your child can attend alone if you wish
or you are more than welcome to join them and take a class together.
Please take a look at our website to see the next Kids Can Cook
Classes.

We can also organise bespoke children's parties – simply fill in our
online enquiry form and we will get back to you with details of the
kind of event we can offer!

Purchasing a Gift Card

Can I offer a cookery class as a gift?
Absolutely!  Simply choose the length of time of the cooking class
you want to offer them and they can choose the class that they want!

Find out more about these vouchers in the Gift Card section of our
website.
How do I buy a Gift Card?
The easiest way to buy a Gift Card is online through our website.
Simply click on “Gift Cards” in the top menu and follow the step
by step instructions for online payment. ALTERNATIVELY, POP IN TO SEE
US IN WIGMORE STREET OR ST PAUL'S AND PICK UP A CARD DIRECTLY FROM US.
My Gift Card still hasn't arrived...
Once you have placed your Gift Card order, you will receive a
confirmation email containing all your order details and your
reference number. If you have not received this email, please check
you spam folder. YOUR ORDER WILL BE DESPATCHED IN THE 72 HOURS
FOLLOWING THE RECEIPT OF THIS EMAIL. Gift Cards are sent via Royal
Mail's Recorded Signed For service.  If it has not arrived within 7
days of despatch, please contact us directly and we will provide you
with your tracking number.
What does a Gift Card offer?
Gift Cards entitle the recipient to take part in cookery classes
ranging from 30 minute Cook, Eat & Run classes up to our 4 hour
Masterclasses. Give your friends and loved ones the freedom to choose
the classes and dishes that really appeal to them – all you have to
do is pick an amount of time! TAKE A LOOK AT THE WEBSITE TO GET AN
IDEA OF THE CLASSES OFFERED ALL YEAR ROUND AT L'ATELIER DES CHEFS.
How much does a Gift Card cost?
Prices start from £15 for our 30 minute 'Cook, Eat & Run' class. 
Choose to purchase a specific amount of time or simply choose an
amount of credit that the recipient can spend as they so desire!
How long is a Gift Card valid?
Gift Cards are valid for 1 year from the date of purchase.
I'm having trouble ordering a Gift Card online - is there anything I can do?
If you experience any difficulties ordering or paying for a Gift Card
online, drop us an email at info@atelierdeschefs.co.uk or call us on
020 7449 6580 and let us know your name, the value of your order and
we will do our best to help.

My Account

I've forgotten my password, can I have a reminder?
We will be happy to send you a password reminder – click on "Forgot
your password?" on our homepage.
How do I update my details?
To amend any of your personal details, log in to "Your Account" and
from there you can edit your email address, password etc.
Can I unsubscribe from the newsletter?
If you wish to unsubscribe from the Newsletter, simply log in to your
account, go to "My Account" and "My Profile" > Register for... From
here you can subscribe or unsubscribe from the Newsletter and other
alerts in just a couple of clicks!
I can't log in! What do I do?
Please make sure that you have a registered account with L'atelier des
Chefs. If you are still unable to connect, please do not hesitate to
contact us via the online enquiry form or alternatively call us on
0207 499 6580.

Using a Gift Card

How much is my Gift Card worth and when does it expire?
Gift Cards are valid for 12 months from the date of purchase.  Please
check your Gift Card envelope to find out the value of your card.
How do I use my Gift Card?
Once you’ve chosen your class simply book your places through our
website.  You will then need to bring your Gift Card with you to your
class and we will redeem it upon arrival.
Where can I use my Gift Card?
Your Gift Card is valid in-store and for classes taking place at
L’atelier des Chefs London only.
I would like to extend the expiry date of my Gift Card - is this possible?
Gift Cards are valid for 12 months from the date of purchase.  This
date is non-extendable so we strongly advise that you book your class
well in advance of the expiry date to ensure you have a wide selection
of classes and recipes to choose from!
Can I use my Gift Card for more than one class?
Yes!  If your gift card is worth one hour or more you can use it one
more than one occasion.
Can I share my Gift Card with someone else?
Yes! If your gift card  is worth one hour or more you can use it to
cover the cost of a class for two people. For example, if you have a
gift card worth two hours, you can use it for two places on a one hour
class.
Where do I register my Gift Card?
Unfortunately our online registration is currently under
development.  Not to worry though you can still use your card by
simply booking directly online and presenting it when you come to the
class.  Please check back soon to register your card and create your
online account.
How can I spend my Gift Card?
The value on your card is just like cash so you can use it however you
want.  So if you had a £50 card you could use it as part payment for
a 90 minute class (£54), or a 60 minute class (£36) with some retail
in store or a glass of wine, it's up to you!